Privacy Policy

‍1. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Full name 
• Phone number 
• Email address 
• Residential or business address 
• Project details and preferences 
• Measurement and quotation information 
• Communication history (emails, messages, enquiries) 

We may also automatically collect certain technical data when you visit our website, including:

• IP address 
• Browser type 
• Device information 
• Pages visited 
• Time spent on site 
• Referring website 

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2. How We Collect Information

We collect information through:

• Online enquiry forms 
• Quote or booking requests 
• Phone calls, SMS, and email communication 
• In-person consultations and site visits 
• Website cookies and analytics tools 
• Advertising platforms (e.g. Google Ads, Meta/Facebook Ads) 

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3. How We Use Your Information

We use your personal information to:

• Provide quotations and consultations 
• Schedule site visits and installations 
• Process orders and payments 
• Deliver products and services 
• Communicate with you about your project 
• Provide customer support 
• Improve our website, services, and customer experience 
• Send marketing or promotional content (if you opt in) 

We will never sell your personal information.

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4. Cookies & Website Tracking

Our website uses cookies and tracking technologies to improve user experience and understand website performance.

This may include:

• Google Analytics 
• Meta (Facebook/Instagram) Pixel 
• Advertising performance tracking 
• Website usage analytics 

Cookies help us understand how users interact with our website so we can improve design, performance, and marketing effectiveness.

You may disable cookies in your browser settings, but some website features may not function properly.

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5. Disclosure of Information

We may share your information with trusted third parties only when necessary, including:

• Installation contractors or technicians 
• Fabric and material suppliers 
• Payment processors (e.g. Stripe, bank transfers) 
• Accounting and business systems (e.g. Xero) 
• Marketing and CRM platforms 
• IT and website service providers 

These third parties are required to handle your information securely and only for the purpose of providing services on our behalf.

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6. Data Storage & Security

We take reasonable steps to protect your personal information from:

• Misuse 
• Loss 
• Unauthorised access 
• Modification or disclosure 

Your information may be stored in secure digital systems, cloud platforms, and business software used for operational purposes.

While we take all reasonable precautions, no method of online transmission or storage is 100% secure.

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7. Marketing Communications

We may send you marketing communications about our products, promotions, or services if you have:

• Opted in, or 
• Previously engaged with our services 

You may opt out at any time by:

• Clicking “unsubscribe” in emails 
• Contacting us directly 

We will respect your request promptly.

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8. Access & Correction of Your Information

You may request access to the personal information we hold about you at any time.

If any information is inaccurate, outdated, or incomplete, you may request correction or deletion (where legally permitted).

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9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

We encourage you to review their privacy policies separately.

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10. Overseas Disclosure

Some third-party service providers (such as cloud storage or software platforms) may store or process data outside Australia.

Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with applicable privacy laws.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

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12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Lune Blinds & Screens
Sydney, New South Wales, Australia

Phone: 0452 461 117
Website: www.luneblinds.com.au

Email: info@luneblinds.com.au

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